Manage your queues and enhance customer satisfaction


Queuing is one of the biggest dis-satisfiers in stores, hospitals, banks and government institutions and a structured approach to queuing is being expected by a large number of customers and citizens.

Queue Management Systems

Qmatic is by far the largest and most successful global manufacturer and supplier of modern queue management systems. Our system puts you in control of your customer’s experience. It allows you to define the way your team will handle customers when they visit your branch – any of your branches. It allows your whole organisation to work in harmony – no matter how large or complex it is. A Queue Management system from Qmatic helps you organize your queues by providing visitors with virtual and linear queuing solutions, booked appointments or more sophisticated methods like mobile apps and SMS messages.

Some of the major features of our solution are:


  • A total range of system covering basic queuing system need to sophisticated, multi branch, multi-region enterprise solutions.
  • Comes with mobile and cloud capabilities.
  • Fully integrated and modern BI system
  • Well defined integration gateways with web service connectors
  • Software and hardware engineered to work together and proved in thousands of installations.

KEY BENEFITS


  • Manage and minimize queues to improve efficiency and customer experience.
  • Gather statistics in our BI system to drive operational excellence.
  • Improve sales and lower your cost.

Data integration and business analytics generate operational excellence



Business Intelligence
Qmatic offer a fully web based business intelligence (BI) option which is very easy to use being, for example, fully drag and drop based. Our system is ready to integrate with third party data through our BI Connector and web services to create even clearer pictures of your business and how your services and customer experience rate. Its powerful graphical approach means it’s easy to get right to the heart of the important questions and answer them, just when you need to. You can even see your vital business intelligence on smart mobile devices in the hands of your staff.

Business users can intuitively access, visualize and analyze all customer flow data (e.g. waiting time, transaction time, lost customers, etc.) to make information-driven decisions that positively impact business performance. It can rapidly develop and deploy a secure, scalable, flexible and easy to manage business analytics platform fully integrated with our Customer Experience Management solution Orchestra.

Some of the major features of our solution are:


  • Point and click access to any data – move from data to decisions instantly with a simple web-based wizard
  • Quick discovery of your CFM data – report, visualize and analyze data easily to identify business trends and exceptions
  • Rich and interactive dashboards – identify the business metrics that are on track and the ones that need attention, and drill-through to more details
  • Mobile Business Analytics – gain instant productivity by accessing, analyzing, creating and sharing business information from an iPad

KEY BENEFITS


  • Drive operational excellence with support of vital data from your operations.
  • Put information in the hands of your staff for fast decision making. Provide them with smart business applications.
  • Easily integrate to third party BI tools for additional analysis.