Healthcare facilities are under constant pressure to provide an improved quality of care to more patients, while coping with limited available resources. For hospitals in particular, public and private, this means a stressful experience for patients and staff. Under these conditions, our Patient Flow Management methodology has proved to make a difference. From our long experience working together with healthcare clients, we know that improving Patient Experience and managing the Patient Journey addresses four main challenges.
- Improving efficiency
- Enhancing patient experience
- Increasing satisfaction
- Making operational improvements We deliver solutions globally to meet these challenges. To see how our solutions can make your process better, talk to us. In most clinics and hospitals, people checking in for diagnostics or treatment must be manually checked-in to the facility via reception desks and personnel. This situation requires excess staff to administer, causing backlogs, patient dissatisfaction, and additional costs. We regard the patient check-in as the starting point of a seamless patient journey; patients self-administer check-in and routing. Our self check-in system is all managed through centralized administration and includes mobile applications and analytics. Our solution Patient Self Check-in relieves congestion and provides more efficient use of staff, more patient empowerment and satisfaction, and reduced costs. The solution is based on modern IT infrastructure with well defined interfaces to other hospital systems. It is fully upgradeable: from stand-alone solutions to integrated enterprise.
Patient Appointment ManagementImprove patient experience and staff efficiency. Patients visiting a hospital or a clinic normally have to wait before seeing a doctor or healthcare professional. The natural explanation for this is that demand for services exceeds supply. However, if you implement our Appointment Management System, patient scheduling can be better managed by matching patient demand with available healthcare resources. The result will be decreased patient wait times and greater visibility into required resources. When it is possible to book appointments, some patients do not show up for their appointments. As much as 10-12% of appointments in a clinic are cancelled and up to 35% of all appointments made by patients are rescheduled. Using our Appointment Management makes it easier to treat walk-in patients when scheduled patients did not arrive (DNA) – which substantially improves clinic efficiency.
Hospital Resource OptimisationMatch your resources for optimal clinic efficiency Normally, clinic staff does not have a consolidated view of patients’ requirements so that they can be matched with available resources on other than a first-come-first-served basis. The result is lost opportunities for efficient space and clinician utilization. Also, longer patient wait times result in patient dissatisfaction. Hospital and clinic administrators need to optimize clinical staff and facility utilization without sacrificing standards-of-care and patient satisfaction – a real challenge. Our Hospital Resource Optimization system gives clinic staff a centralized view of patients, their requirements and available matching resources. This will optimize both resource utilization and minimize patient wait times.
An online appointment system is a system where the whole process of setting an appointment is done through the Internet. Qmatic offers a totally integrated Calendar and Queue Management system to allow your customers and patients to book an appointment online, thereby creating a much better and more efficient flow.
Decrease perceived wait time while increasing the customer journey experience Qmatic thinks differently than the typical digital signage supplier. Our digital signage solution gives you control of all the surfaces in the branch and not just the big screens on the wall. This allows you to build up your message in stages for greater impact. What is more, messages can be tailored to customers based on their service selection ensuring the right messages are targeted at the right customers. And by using Qmatic’s Self Service solutions you can identify your visitors and thereby providing them with personalized and relevant information based on their profile.