Join the mobile revolution


The mobile revolution will inevitably transform most companies business in the next decade and will trigger a more radical transformation toward systems of engagement. Mobile engagement empowers people to take the next most likely action in their immediate context. In order to be part of this change and to secure current and future opportunities within this field, Qmatic has developed Mobile Framework.

Queue Mobile Apps

Qmatic Mobile allows customers to beat the queue, get directions and save time. When queuing is managed, it’s a business opportunity. A mobile solution allows you to deliver service in a relevant way and straight into the customer’s palm. Your customers will be happier with a serving process that is fair and clear – and that even offers directions. You will be happier because your process will be more cost effective and you will soon find that you can serve more people with less resource. And if you want to integrate to your existing app, we have developed connectors and SDK’s to make the process smooth, simple and secure.

Some of the major features of our solution are:


  • The glue between the virtual and physical world
  • Seamless and efficient customer experience
  • Save time and improve efficiency
  • Gives directions and service time
  • Identifies the right location
  • Instant notification
  • Improve service
  • Delivers messages and information
  • Integrates to third party apps via web services

KEY BENEFITS


  • Empowering customers to act more freely, reserve a time with a service provider and understand where to get the fastest service.
  • Offer a personlised experience and communicate with the customer already before arriving at a physical location Customers can join a queue and get directions before they arrive. In fact, it starts the moment they think of the service they need. Simply put, it reserves their place so that they are there before they arrive.
  • Customers get clear and instant directions, since Beat can use GPS. It also informs them when they need to arrive. Beat directs customers to the location with the service they require.
  • You get instant notification when a customer selects a service, so that your staff can prepare and you can manage resources.
  • Use Beat to match the customer’s selected service with the right staff and competencies – and at the right time. The smartphone is a perfect surface for delivering relevant messages and useful information for the customer’s arrival.

Customer Experience in the Cloud


How can you balance the need to reduce costs, cut resources and address information security with the demand for better information responsiveness to the business, while enhancing the customer experience? As Qmatic Cloud was built specifically for our Customer Experience Management solution, it offers a worldwide managed hosted environment for a wide range of services and cloud-based applications, including queue management, mobile framework and business intelligence.

Queue Mobile Apps

Qmatic Mobile allows customers to beat the queue, get directions and save time. When queuing is managed, it’s a business opportunity. A mobile solution allows you to deliver service in a relevant way and straight into the customer’s palm. Your customers will be happier with a serving process that is fair and clear – and that even offers directions. You will be happier because your process will be more cost effective and you will soon find that you can serve more people with less resource. And if you want to integrate to your existing app, we have developed connectors and SDK’s to make the process smooth, simple and secure.

Some of the major features of our solution are:


  • Software as a service (SaaS) supplied over a secure web communication.
  • Fully managed in a cloud environment and highly available
  • Multi-tenant architecture, accessible via unique domain name per client
  • Automatically updated with latest editions and features as they become available
  • Support and Maintenance services included/li>
  • Backed by SLA

KEY BENEFITS


  • It’s built for the enterprise: Qmatic Cloud is built specifically for Customer Flow Management (CFM)managing your customers at the sharp end, where you meet them and provides the architecture, security, compliance, manageability, and flexibility that enterprises depend upon.
  • It’s secure: Information security requirements today go beyond preventing unauthorized data access. Organizations also need to bring security policies into the cloud so they can meet regulatory and legal governance requirements and remain in control of their information no matter where it is located.
  • It’s elastic: Organizational needs change and an information management deployment should not be a roadblock to those changes. Whatever stage you’re at, we can upsize and downsize your deployment on demand.
  • It’s cheaper: Managing your information in the cloud already means that you have no infrastructure and deployment costs. Managing your information in a cloud deployment built purposefully for the enterprise and CFM not only lowers cost of ownership and reduces risk but also increases time-to-deployment for new applications.
  • It provides peace of mind: We take responsibility from deployment and maintenance, through monitoring, optimization and upgrade to application management, allowing you to focus on your business needs while we take care of the rest.